Vodafone Self-Help Service
Written by admin on February 15th, 2008 in gadgets.
While Vodafone claims that their new and advanced customer service available directly on the handset itself in real time is meant to provide users with a self care facility, I think otherwise. Chances are Vodafone is going to cut down on its support staff, hoping that this self-help service would be able to solve their support team from a whole lot of troubleshooting. Then again, I would think that clueless folks themselves might even find it difficult to navigate through such a self-help system, which is why they have customer service consultants in the first place. How effective do you think such a system will be?
If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!